Frequently Asked Questions

All caregivers undergo a thorough vetting process including background checks, reference reviews, and skills assessments. We also conduct ongoing training to ensure each caregiver meets our high standards of professionalism and compassion.

Yes. We develop personalized care plans based on an initial assessment of each senior’s unique needs, preferences, and daily routines. Plans are regularly reviewed and adjusted to reflect changing requirements.

To begin, contact our team to schedule a free consultation. We will assess the senior’s needs, create a care plan, agree on scheduling, and introduce qualified caregivers before providing ongoing support.

We offer flexible scheduling to meet a variety of needs, including overnight or around-the-clock care. Let us know your preferred hours and we will tailor a schedule that works best.

Caregivers are trained to respond calmly in emergencies and follow established protocols. We also maintain open communication with family members and local medical services when needed.

Our rates are transparent and based on the level of care and hours required. We accept major credit cards and direct bank transfers. A detailed estimate is provided after the initial assessment.

Yes. We understand plans may change. Simply notify us at least 24 hours in advance and we will adjust or cancel the booking at no additional charge.

Our caregivers receive specialized training to assist seniors living with dementia or cognitive impairments, offering tailored engagement activities and safety-focused supervision.

We assign a primary caregiver and a backup to each client. Care plans and notes are tracked in our system so every caregiver is fully informed of individual preferences and routines.

Yes. Respite care services are designed to give family caregivers a break, whether for a few hours or several days, while ensuring loved ones receive dedicated support and attention.

Absolutely. We arrange an introductory meeting so you can get to know the caregiver, discuss care details, and build a rapport before regular visits start.

Caregivers follow strict hygiene and safety protocols, including increased cleaning, proper use of protective equipment, and adherence to public health guidelines to protect clients’ well-being.

We conduct regular check-ins, client feedback surveys, and care plan reviews. Our care coordination team oversees performance to maintain high standards and address concerns promptly.